Support Contact Information
If your issue is urgent and requires immediate attention, please call the regional TAC numbers listed below.
If your matter is not time-critical, you can email us at support@trapezenetworks.com and we will respond within one business day.
To expedite your service request, please have your company and location information, Trapeze product model number(s) and serial number(s) available when you call.
To receive support for Trapeze Networks products, call your
Technical Assistance Center (TAC) at:
US: (866)877.9822 or 1.925.474.2400
Support hours: Monday through Friday, 7 a.m. to 7 p.m. PST,
with 24 x 7 x 365 network-down emergency support
EMEA: +31(0)35.64.78.193
Support hours: Monday through Friday, 8 a.m. to 5 p.m. CET,
with 24 x 7 x 365 network-down emergency support.
APAC: +8610.6298.3700
- From Beijing - 6298.3700
- From Greater China - 10-6298-3700
Support hours: Monday through Friday, 9 a.m. to 5 p.m.
(UTC/GMT +8 hours -Hong Kong/Beijing)
Japan: +81-(0)-90-6029-1590
Support hours: Monday through Friday, 9 a.m. to 6 p.m.
(UTC/GMT + 9 hours - Tokyo)
with 24 x 7 x 365 network-down emergency support
All other locales: +1.925.474.2400
Support hours: Monday through Friday, 7 a.m. to 7 p.m. PST,
with 24 x 7 x 365 network-down emergency support
Trapeze Networks' customers and authorized service partners with a purchased support contract have access to a number of valuable online resources including a Knowledge Base, product documentation, software releases, release notes, and tech tips.
